EarthLink Conference Manager

Contents

• Overview
• User interface quick guide
• Get an account (It's Free!)
• Sign-in
• Conferencing
  • Join an existing conference
  • The video window
  • Create a conference
  • Inviting others to join a conference
  • Sharing files
  • Calling a party
• Private Chat
• Advanced Topics
  • Dealing with consumer-grade firewalls
  • Customize sounds
  • Using RAT, the audio media handler
  • Audio configuration
• Getting help
• Suggested uses

Getting Help

• Frequently Asked Questions
  Find answers to frequently asked questions (FAQ).

• On-line User Documentaion
  These set of on-line help documents provide answers to many common problems. Please review this section completely BEFORE contacting support as it is highly likely you will find your answer here. To access the online help system Click Here.

• On-line Installation Instructions
  If you are having trouble getting Conference Manager up and running, review the On-line Installation Instructions.

• On-line Upgrade Instructions
  If you are trying to upgrade from a prior version of Conference Manager, review the On-line Upgrade Instructions.

• Community Support
  Visit the Conference Manager discussion forums for self-help from the Conference Manager community.

• E-mail Support
  If for some reason you cannot use the above methods, you can contact our support team at this address: cm-support@research.earthlink.net. If contacting by email please provide as much specific information about your problem as possible.
  
  We do our best to answer all emails within 24 hours of receiving them.

Basic Troubleshooting

You can test whether your system is properly receiving video by joining the session called Video test loop. This session transmits a video loop over and over. It does not transmit audio. If you do not receive the video feed, see: Dealing with consumer-grade firewalls.

You can test Private Chat by starting a Private Chat session with the user named Anna on the People list on the main Conference manager window. You can chat with this account at any time and you will always get an interesting dialogue.

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